Refund policy

TYLER WAS RIGHT — Exchanges, returns and refunds

English translation of the existing Mexico policy. International return arrangements have not been confirmed.

1. Commercial return period

You may request an exchange or return within 10 business days after receiving your order. This commercial period does not limit applicable statutory rights or time limits.

2. Exchanges and returns based on preference

For voluntary changes of size, length, color or style, or returns based on preference, jeans and other garments must be unused, unwashed and have their tags attached. These conditions do not restrict statutory withdrawal rights or claims for defective, damaged or incorrect products. For preference-based exchanges, the customer covers return and replacement shipping.

3. Damaged, defective or incorrect products

Contact TYLER WAS RIGHT with your order number and, where possible, photographs to help review the issue. TYLER WAS RIGHT covers necessary shipping and handles the appropriate replacement or refund, respecting the consumer's choice and other applicable statutory rights. Photographs help with the review and do not replace other forms of evidence.

4. Requests

Email cromacosme@gmail.com or call +52 656 699 2254. Include your order number and the reason for your request. We will explain how to arrange the return.
Return address: Zempoala 2563, colonia Hidalgo, Ciudad Juárez, Chihuahua, postal code 32300, Mexico. Receiving point: Automotriz Hawley.

5. Refunds

We will process the refund to the original payment method within 5 business days after receiving and inspecting the return, respecting applicable statutory time limits. Your bank or payment provider may require additional time to show the credit.

6. Statutory rights

This commercial policy does not limit the right of revocation under Article 56 of Mexico's Federal Consumer Protection Law: five business days from delivery of the goods or signing the contract, whichever occurs last. In that case, the price paid is refunded, and freight and insurance costs are borne by the consumer under that article.
Claims for defective products or products that do not meet what was offered retain the rights and time limits under Articles 92 and 93, including compensation where applicable. They are not limited to the commercial period of 10 business days.

Source cited in the existing policy: https://www.diputados.gob.mx/LeyesBiblio/pdf/LFPC.pdf